Return Policy

Order and Shipping
You will receive a confirmation email once your order is completed. Your tracking information will be emailed to you when your order has been processed.
If you have not received your order confirmation, please check your spam. If it is still not received, please contact support@brostrend.net

Order not Received
We will do our best to deliver your products to you as soon as possible, if your order has not reached you within 45 days, please send an e-mail to support@brostrend.net mentioning in subject: ORDER NOT RECEIVED . Please include your order number so that we can assist you.
Please expect shipping delay during peak periods, including launches and promotions

Free Standard Delivery Thresholds
We offer free standard delivery internationally for all orders. Please note that this does not include taxes, fees or charges applied to the shipment.

Order Cancellation
Our goal is to dispatch your order as quickly as possible, so unfortunately, cancellation requests cannot be taken into account. Please be very careful when selecting your items, please read more details here .

Shipping Restrictions
Our goal is to provide you with the best shipping options no matter where you live. Every day we deliver to thousands of customers worldwide, ensuring that we provide you with the highest level of responsiveness at all times.
The delivery time for orders is divided into two parts:
• Processing time: 0-24 hours
• Delivery time: FEDEX / USPS / DHL / UPS / International Postage 30 days


Standard Return Policy
1. If you are not satisfied with your purchase, you can return your items for free within 30 days of receipt. Returned items will be refunded or exchanged. Please note that shipping costs will not be reimbursed.

2. If you received the wrong items by our mistake, you can resend them to us or we can resend the correct new items to you, and please send an e-mail to support@brostrend.net with mention in subject: WRONG ITEMS . Please include your order number so we can help you. Please note that shipping costs will be paid by us.

Return Process
Please contact support@brostrend.net for return information. Please indicate your order number and the item you wish to return and we will inform you of the next steps as soon as we receive your email.

Damaged Items
If your articles are received damaged, please send a photo with the damaged article with your order number to support@brostrend.net with the following mention: DAMAGED. This must be submitted within 14 days of receipt of your order.

Items Not Received
If you have not received your complete order, please contact us at support@brostrend.net stating in subject: MISSING ITEM with your order number. Please note that cases must be reported within 7 days of receiving your order so that we can investigate further, after this time, cases may no longer be eligible for treatment.

Customs Taxes and Fees
Please note that international orders may be subject to additional taxes and duties applied by your local customs office. We strongly recommend that you check if local taxes or duties may be applied to your order before making purchases on our website.

If there are additional charges, the carrier will contact you for payment before or upon delivery.

If you refuse to pay the taxes and duties applied to your order, the carrier will try to return your order to us. If successful, a refund will be processed within 14 days of receipt, but the cost of return will be deducted from the amount of your refund.

Please note that some countries may not allow the return of your order for non-payment of taxes and duties, in this case no refund is guaranteed.